Customer Care

• How do I make a claim under my guarantee?

  At Robert Welch we design and produce our award-winning products to last a lifetime so we are sorry that on this occasion you have not received the longevity we would expect from your purchase. Please contact our Customer Care Team and provide a clear photo of the issue, along with your address, ...

• My order arrived damaged, what can should I do?

  We are sorry to hear that your order did not arrive in a satisfactory condition. We have strict measures in place to ensure that our orders are picked and packed to alleviate this very problem, we can raise it with the warehouse team to investigate the situation. To aid in the investigation pleas...