If you feel your order was not fully fulfilled, please contact our Customer Care Team on 01386 840522, Monday - Friday, 9:00am - 5:00pm (excluding Bank Holidays), or email us at (help@robertwelch.com) or talk to us live on the website 7-days a week.
We have strict measures in place to ensure that our orders are picked and packed to alleviate this very problem, we will notify the warehouse team who can investigate your enquiry. For Pre-Orders, please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be despatched until all items are back in stock and ready to be delivered. If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.