Delivery
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An item is missing from my order
If you feel your order was not fully fulfilled, please contact our Customer Care Team on 01386 840522, Monday - Friday, 9:00am - 5:00pm (excluding Bank Holidays), or email us at (help@robertwelch.com) or talk to us live on the website 7-days a week. We have strict measures in place to ensure tha... -
Are duty/taxes automatically applied to my order?
To make worldwide shipping easy, we have included duty and taxes within your delivery price (calculated at the checkout) for the following countries: Australia and United States. For all other countries, the price you pay to Robert Welch will exclude all relevant import duty and sales taxes. As ... -
Can I arrange a next day delivery service?
Yes, we offer a guaranteed next day delivery service for orders placed before 4pm Monday - Friday to UK addresses for £6.95 (mainland only - exclusions apply). Working days are Monday-Friday and do not include bank holidays. Subject to change at peak trading. Orders placed after 4pm GMT/BST for N... -
Can I have my goods delivered on a Saturday to a UK address
Yes, our Saturday delivery service is available at £6.95 for UK addresses. Orders can be placed throughout the week for delivery on the following Saturday. Orders must be placed before 4pm on Friday to guarantee a Saturday delivery (exclusions apply). Delivery of Age Restricted Items – Please no... -
Can I have my order delivered to an international address?
There will be a chance to enter an alternative delivery address once you proceed to the checkout. If you place an order and would like it delivered to an address outside of the EU, our website will automatically deduct the VAT and calculate the correct shipping fee too. Please ensure you provide... -
For UK orders: Once you have placed your order you will receive three emails. The first email will be an order confirmation from Robert Welch which will include your sales order number. Once you order has been dispatched from us you will receive a second email from DPD our courier service which w...
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Do I need to sign for my order?
Our UK parcels are delivered by the courier DPD and will require a signature at the point of delivery. If you provide instructions at the time of purchase the parcel can be left with a neighbour or somewhere secure. Please enter this information in the special instructions box on the checkout pag... -
Do you deliver to UK PO Box addresses?
Unfortunately we are unable to deliver to UK PO box addresses. -
Do you ship to BFPO addresses?
Unfortunately we are unable to deliver to BFPO addresses. -
Yes we can ship to the USA and every country worldwide, with the exception of Brazil and Russia. Please see our delivery page on the website for futher information.
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How much is international delivery and how long does it take?
We offer delivery of selected products from our website to most international destinations. This is an insured, door-to-door service and will require a signature on delivery. Delivery of your Robert Welch parcel will usually be made within 7 working days of your order being placed but can take up... -
How much is UK standard delivery and how long will it take?
Standard UK delivery is free for all orders with a value of £50 or more. For orders with a value of less than £50, a charge of £3.50 will be applied. Delivery will be made within 2-4 working days, (mainland only - exclusions apply) please refer to our delivery page. We also have alternate delive... -
Is the delivery charge per item?
No. Delivery charges apply on all UK orders under £50 and charges apply to all international deliveries. (International delivery charges are calculated within the checkout section of the website). All deliveries are tracked and insured. Please see the delivery page of our website for more detail... -
What is the cut off time for Next Day delivery?
Orders can be guaranteed Next Day Delivery if they are before 4pm Monday - Friday to UK. Working days are Monday-Friday and do not include bank holidays. Subject to change at peak trading. Some postcodes exclusions apply to our UK Next Day and Saturday delivery services. Delivery of Age Restricte... -
What is the cut off time for Saturday delivery?
Orders must be placed before 4pm Friday to guarantee delivery for Saturday. Please note that where your order contains age restricted items, we need to verify that you are aged 18 or over. Initial age verification takes place during the order process but if unsuccessful, you will need to undertak... -
What should I do if I think my order is lost?
It is very rare that a parcel does not arrive where it is supposed to. If you suspect that a parcel has gone missing, please contact our Customer Care Team on 01386 840522, Monday to Friday, 9.00am - 5.00pm (excluding Bank Holidays), or email us at help@robertwelch.com or talk to us live on the w... -
Which countries do you ship to?
We can dispatch goods to almost all countries. Unfortunately, due to carrier issues, we are currently unavailable to deliver to Russia and Brazil. Russian Customs authority regulations stipulate parcels can only be sent to registered business addresses and must be for commercial purposes (A deliv... -
Why do I need to provide proof of age for bladed items?
At Robert Welch we treat our customers’ safety with the utmost care and take our social responsibility very seriously and we will do everything possible to ensure that our bladed items are delivered to the correct recipient. Changes to UK law mean that all knives, including cutlery knives, have n...