Delivery
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An item is missing from my order
If you feel your order was not fully fulfilled, please contact our Customer Care Team on 01386 840522, Monday - Friday, 9:00am - 5:30pm (excluding Bank Holidays). Saturday & Sunday, 9:00am - 5:00pm or email us at (help@robertwelch.com) or talk to us live on the website 7-days a week. We have... -
Are duty/taxes automatically applied to my order?
To make worldwide shipping easy, we have included duty and taxes within your delivery price (calculated at the checkout) for the following countries: Australia and United States. For all other countries, the price you pay to Robert Welch will exclude all relevant import duty and sales taxes. As ... -
Can I arrange a next day delivery service?
Yes, we offer a guaranteed next day delivery service. Please visit our Delivery information page for more details https://www.robertwelch.com/pages/delivery . Working days are Monday-Friday and do not include bank holidays. Subject to change at peak trading. Any orders placed on Saturday or Sunda... -
Can I have my goods delivered on a Saturday to a UK address
Yes, our Named Day delivery service is available to deliver to you Tuesday-Saturday at £6.95 for UK addresses. Simply select the required Saturday as your chosen delivery day. Delivery of Age Restricted Items – Please note that where your order contains age restricted items, we need to verify th... -
Can I have my order delivered to an international address?
There will be a chance to enter an alternative delivery address once you proceed to the checkout. If you place an order and would like it delivered to an address outside of the EU, our website will automatically deduct the VAT and calculate the correct shipping fee too. Please ensure you provide... -
For UK orders: Once you have placed your order you will receive three emails. The first email will be an order confirmation from Robert Welch which will include your sales order number. Once you order has been dispatched from us you will receive a second email from DPD our courier service which w...
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Do I need to sign for my order?
Our UK parcels are delivered by the courier DPD and will require a signature at the point of delivery. If you provide instructions at the time of purchase the parcel can be left with a neighbour or somewhere secure. Please enter this information in the special instructions box on the checkout pag... -
Do you deliver to UK PO Box addresses?
Unfortunately we are unable to deliver to UK PO box addresses. -
Do you ship to BFPO addresses?
Unfortunately we are unable to deliver to BFPO addresses. -
Yes we can ship to the USA and every country worldwide, with the exception of Brazil and Russia. Please see our delivery page on the website for futher information.
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How much is international delivery and how long does it take?
We offer delivery of selected products from our website to most international destinations. This is an insured, door-to-door service and will require a signature on delivery. Delivery of your Robert Welch parcel will usually be made within 7 working days of your order being placed but can take up... -
How much is UK standard delivery and how long will it take?
Standard UK delivery is free for all orders with a value of £50 or more. For orders with a value of less than £50, a charge of £3.50 will be applied. Selected small parcels can be shipped by Evri for £2.50. Delivery will be made within 4 working days, (mainland only - exclusions apply). We also ... -
Is the delivery charge per item?
No. Delivery charges apply on all UK orders under £50 and charges apply to all international deliveries. (International delivery charges are calculated within the checkout section of the website). All deliveries are tracked and insured. Please see the delivery page of our website for more detail... -
What is the cut off time for Next Day delivery?
Orders within the UK can be guaranteed Next Day Delivery when ordered between Monday-Friday (excluding bank holidays). To view cut off times please visit our delivery page. Subject to change at peak trading. Some postcodes exclusions apply to our UK Next Day delivery services. Delivery of Age Res... -
What should I do if I think my order is lost?
It is very rare that a parcel does not arrive where it is supposed to. If you suspect that a parcel has gone missing, please contact our Customer Care Team on 01386 840522, Monday - Friday, 9:00am - 5:30pm (excluding Bank Holidays). Saturday & Sunday, 9:00am - 5:00pm, or email us at help@robe... -
Which countries do you ship to?
We can dispatch goods to almost all countries. Unfortunately, due to carrier issues, we are currently unavailable to deliver to Russia, Brazil and South Korea. Russian Customs authority regulations stipulate parcels can only be sent to registered business addresses and must be for commercial purp... -
Why do I need to provide proof of age for bladed items?
At Robert Welch we treat our customers’ safety with the utmost care and take our social responsibility very seriously and we will do everything possible to ensure that our bladed items are delivered to the correct recipient. Changes to UK law mean that all knives, including cutlery knives, have n...