Our UK parcels are delivered by the courier DPD and will require a signature at the point of delivery. If you provide instructions at the time of purchase the parcel can be left with a neighbour or somewhere secure. Please enter this information in the special instructions box on the checkout page and we will ensure that these details are sent to the driver.
Alternatively, you may wish to have your delivery sent to your local DPD store, this option is available from the DPD delivery update. All DPD age verified deliveries will require proof of age at the time of delivery, these orders can only be delivered to the recipient’s address. You will be updated by DPD with your delivery date and 1 hour time slot. After two failed deliveries (UK orders), please note that the parcel will be returned to us.
We recommend downloading the DPD app for the best possible delivery experience, from 30 minute alerts, preferred neighbour selection, safe place location, local drop off and much more.
For all international deliveries, the courier will try to contact you via phone or email. Failure to answer could lead to storage charges being applied to the order.