It is very rare that a parcel does not arrive where it is supposed to. If you suspect that a parcel has gone missing, please contact our Customer Care Team on 01386 840522, Monday - Friday, 9:00am - 5:30pm (excluding Bank Holidays). Saturday & Sunday, 9:00am - 5:00pm, or email us at help@robertwelch.com or talk to us live on the website 7-days a week, so we can investigate this further for you.
Nov 19, 2025