Services

• Do you offer an engraving service?

  At Robert Welch we do not engrave any products ourselves, but we can send pieces away to a local engraver here in the Cotswolds, please contact our Customer Care Team on 01386 840522, Monday - Friday, 9:00am - 5:00pm (excluding Bank Holidays), or email us at help@robertwelch.com or talk to us liv...

• Do you offer a sample service?

  We understand how important it is to feel comfortable with your cutlery, ensuring it is well balanced and appropriately sized. That is why we have a cutlery sample service available worldwide. For more information see our Cutlery Sample page

• Do you offer gift wrapping on items?

  Robert Welch offers a gift-wrapping service for anyone who wishes to celebrate a special occasion. Each gift is beautifully wrapped in brown paper and tied with a silver ribbon, so it is suitable for all occasions. Choose to have your Robert Welch gifts wrapped by viewing your shopping basket and...

• How can I identify my cutlery?

  You may send over some imagery to us via web chat or by contacting our Customer Care Team at help@robertwelch.com and we will access it for you and come back to you with a conclusion. Identification via an image is not an exact science so to increase the accuracy please may you send a picture of ...

• How does your sample service work?

  Ordering your fully refundable Robert Welch cutlery sample sets is quick and easy. Order your Robert Welch cutlery sample sets with these five quick and easy steps. Choose up to 3 different three-piece sample sets as you like from our wide range of award-winning British designed cutlery. Order i...