Sometimes an order will automatically fail due to billing inconsistencies. When this happens, no payment is taken as the order has not been successfully fulfilled.
Should you still wish to complete your purchase, please check that all the payment information you are entering is accurate and that your billing details match your payment card. If you are still getting a payment failure please contact our Customer Care Team who are available Mon-Fri, 9-5pm on 01386 840522, 7 days a week at help@robertwelch.com and 7 days a week live on our website via the webchat between 9-5pm.