Ordering

  • Am I charged for my Pre-Order at checkout?

    Yes, as soon as you have placed your Pre-Order online your chosen payment method will be charged for the total amount. You will also receive an email confirmation of your order. Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your...

  • Can I cancel my order before it is dispatched?

    You can cancel your order before it has been dispatched. To do so, please sign in to your account and view your order history. Alternatively, you can contact our Customer Care Team on 01386 840522, Monday - Friday, 9.00am to 5.00pm (excluding Bank Holidays), or email us at help@robertwelch.com or...

  • Can I order over the telephone?

    Yes of course you can, please feel free to call our Customer Care Team. They will also be able to offer you some advice if you are looking for further help. We are unable to accept telephone orders over the value of £300 due to the maximum order limit of all telephone orders, card details must m...

  • Do I need to set up an account to place an order?

    No. If you are ordering for the first time from our website, you do not have to set up an account. You can simply proceed with your order by continuing as a guest. If you do find the time, we do recommend setting up an account as there are many benefits; you can check your order history, take adv...

  • Do I need to set up an account to place an order?

    No, if you are ordering for the first time from our website you do not have to set up an account, you can simply proceed with your order by continuing as a guest. If you do find the time, we do recommend setting up an account as there are many benefits; you can check your order history, take adv...

  • Do you do NHS discount?

    Yes we do offer 10% off all purchases, it's our way of saying thank you for your amazing work. Could you please send an email from your NHS account to help@robertwelch.com and we will generate a single use discount code in reply.

  • Do you offer eGift cards?

    Yes, whether you want to say, ‘Happy Birthday’, ‘Congratulations’ or a simple ‘Thank You’, we have eGift cards available from £10-£1000, fill in the necessary details, and we’ll email it straight to your inbox. Available for use on the website and in our Chipping Campden Studio Shop. Please see o...

  • How can I pay for my Order?

    We are able to accept the following payment methods; American Express, Visa, Mastercard, Delta, Maestro, PayPal and Amazon Pay. All transactions are charged in your chosen currency at checkout. To select your currency, please use the currency selector next to the shopping basket icon in the top-r...

  • How will you use my personal information?

    Robert Welch does not rent or sell any personally identifiable information to any other company or individuals. Please read our privacy notice pages for further information.

  • I work in Hospitality; do you have a trade pricelist?

    Yes, we have a dedicated Hospitality team which you can get in touch through our hospitality website at https://hospitality.robertwelch.com/.

  • Pre-Orders

    Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be despatched until all items are back in stock and ready to be delivered. If you place a pre-order, you may cancel your pre-order at any time before shi...

  • Which currencies can I pay in?

    You can choose to pay in the following currencies - AED, CHF, EUR, GBP, JPY or USD by using the currency selector drop-down next to the shopping basket icon.

  • Why has my order been cancelled?

    Sometimes we may have to cancel an item from your order, due to the item going out of stock. On occasion, items can show as available on the website when customers place their order, but unfortunately go out of stock by the time we come to pick the item (please note, we pick and pack all orders b...

  • Why has my order failed?

    Sometimes an order will automatically fail due to billing inconsistencies. When this happens, no payment is taken as the order has not been successfully fulfilled. Should you still wish to complete your purchase, please check that all the payment information you are entering is accurate and that...