Product Care
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Can I put my cutlery in the dishwasher?
Yes, all our cutlery is dishwasher safe; we recommend: When using a dishwasher, we recommend: Wash on a short hot cycle (65°-75°). Use quality branded all in one dishwasher tablets*. Keep Rinse Aid topped up and Salt (for hard water areas). Avoid washing with non-stainless steel metals (these ca... -
Can I replace the wheel in my sharpener?
Yes, in fact we recommend that after 12-24 months, depending on frequency of use, you change the ceramic sharpening wheel to maintain your knife’s cutting edge to a high standard. -
Your Signature scissors should never need to be sharpened, if you have come to find your scissors are not sharp anymore, please contact our Customer Care Team on 01386 840522, Monday - Friday, 9:00am - 5:00pm (excluding Bank Holidays), or email us at help@robertwelch.com or talk to us live on the...
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How do I sharpen the serrated knives?
Truth be told you cannot really sharpen serrated blades very easily, and there is no gadget that exists that does, but you should not need to as long as you use appropriate materials to cut your bread on like wooden boards and avoid glass and Bamboo. The Serrated edge of a kitchen knife or bread ... -
How do you clean the wax off the candle sticks?
We recommend placing your candlestick in the freezer for a few hours so the wax hardens and is easily picked off, you can then polish your candlestick back to its original finish. If the problem is persistent and your candlestick is solid metal (no black EVA base), you can place your candlestick ... -
How often should I replace my sharpening wheel?
We recommend that after 12-24 months, depending on frequency of use, you change the ceramic sharpening wheel to maintain your knife’s cutting edge to a high standard. -
How would you recommend cleaning the pewter bangles?
Pewter is an extremely easy material to look after as all you need to do to maintain its finish is simply wash it in hot, soapy water and then dry with a soft cloth. If necessary, a gentle, non-abrasive metal polish can be used to restore old, neglected pewter back to its original finish. After u... -
I am interested in buying an 84-piece cutlery set, do you do storage for this much cutlery?
Our Oak cutlery canteen houses up to 90 pieces, including 12 place settings and 6 serving pieces. The perfect accompaniment to our comprehensive cutlery collections. The cutlery canteen has solid oak sides with an oak veneered top and a grey velvet-look interior. An ideal gift for many special oc... -
I have rust on my stainless steel product, what should I do?
Stainless steel does not rust, but it can receive rust marks from other metallic items in your sink or dishwasher, for example: cast-iron, silver, silver-plate, steel wool or non-stainless steel implements. Thankfully, this is only aesthetic and is easily removed with a proprietary stainless stee... -
I have tarnishing marks on my stainless steel product, what should I do?
It is not uncommon to see tarnishing sometimes, it can be casued by detergents not being washed off correctly, contact with hot fat, contact with vinegar, wine and even foods that are high in acidity. Tarnishing can sometimes be remedied using the dishwasher instructions, or easily removed with a... -
I have water marks / calcium deposits on my stainless steel product, what can I do about it?
Water marks are caused when water droplets are left to dry on your stainless steel (especially in hard water areas). Using a hot wash cycle as we recommend will remedy this or they can easily be removed with a micro-fibre cloth. When using a dishwasher, we recommend: Wash on a short hot cycle (6... -
Why isn't my sharpener/steel sharpening my knives anymore?
Our Signature handheld sharpener and steel were designed for use maintaining a sharp edge on any knife, realigning and straightening the edge after just 10-20 strokes. Both the Signature handheld sharpener and steel can restore any minor bluntness they may have had, returning them to as-new condi... -
18/10 is considered the best grade of stainless steel for its composition - The numbers 18/10 refer to the percentages of chromium and nickel added to prevent rust and enhance shine and durability. Rust spots on stainless steel can occur when the simple product care is not followed correctly. Res...