Welcome to Our Help Site

• How do I make a claim under my guarantee?
• My order arrived damaged, what can should I do?

• An item is missing from my order
• Are duty/taxes automatically applied to my order?
• Can I arrange a next day delivery service?
• Can I have my goods delivered on a Saturday to a UK address
• Can I have my order delivered to an international address?
• Can I track my delivery?
• Do I need to sign for my order?

See all articles in Delivery →

• Can I exchange an item?
• Can I return an item that I bought from your shop without having to go back to the shop?
• Can I return an item that I bought online to your Robert Welch shop?
• Can I return my item free of charge (International)?
• Can I return my item free of charge (UK)?
• Can I return my sample sets once I have decided?
• Can I return personalised items?

See all articles in Exchanges, Returns & Refunds →

• Am I charged for my Pre-Order at checkout?
• Can I cancel my order before it is dispatched?
• Can I order over the telephone?
• Do I need to set up an account to place an order?
• Do I need to set up an account to place an order?
• Do you do NHS discount?
• Do you offer eGift cards?

See all articles in Ordering →

• How will you use my information?
• I've got a suggestion/comment about the website

• Are the scissors ambidextrous?
• Can I buy a lid for the Campden frying pan?
• Can I buy replacement cutlery should I lose any from a set?
• Can I buy traditional round bowl soup spoons?
• Can the photo frames be hung vertically and horizontally?
• Can the Signature handheld sharpener be used on other kitchen knives?
• Can your toilet roll holders face both directions?

See all articles in Product →

• Can I put my cutlery in the dishwasher?
• Can I replace the wheel in my sharpener?
• How can I sharpen scissors?
• How do I sharpen the serrated knives?
• How do you clean the wax off the candle sticks?
• How often should I replace my sharpening wheel?
• How would you recommend cleaning the pewter bangles?

See all articles in Product Care →

• Do you offer an engraving service?
• Do you offer a sample service?
• Do you offer gift wrapping on items?
• How can I identify my cutlery?
• How does your sample service work?